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Policies

Store Policies:

Unconditional Guarantee

Thank you for your order! If for any reason you are not completely satisfied with your purchase, you can send it back for an exchange, credit or refund. We will always do our best to satisfy our customers.

All of our bath thyme products are made fresh and are not made with preservatives. The closest thing we have to an unnatural preservative is a couple drops of isopropyl alcohol in our air freshener. Therefore, the shelf life of our products is more likely months, rather than a year or more, like those that have harmful chemicals and preservatives in them. We anticipate that since you are purchasing our products that you intend to use them. When we test our products we try to package them in containers that will last anywhere from 4-6 months so they retain their freshness. 

Return Policy

We package our products very carefully, but shipping can sometimes cause damage. If you receive a package that has been damaged in transit, please notify us within 24 hours and save all of your shipping materials. The postal carrier will need it for inspection purposes and damage assessment. If you receive your products and are unsatisfied with the quality, call us within 14 days to receive a return confirmation number and then you can ship the products back to us for a refund. We are not able to refund shipping charges.

Disclaimer

Virginia Outpost, LLC products and all their supplier provided product descriptions have not been evaluated by the FDA and are not intended to diagnose, prevent, or treat any disease. It should be known that when a product of ours or one of our suppliers is purchased, it is the consumer’s responsibility to be educated in the uses and medicinal properties of the herbs. It is recommended that you consult with a qualified herbalist, aromatherapist or health care provider when in doubt.

How To Order

We accept orders from anywhere in the USA, it's territories and APO/FPO. We now ship to Australia, Canada, Ireland, Mexico, United Kingdom, and the US Minor Outlying Islands. As we see increased customer traffic from other countries, we will work on shipping to that location. Please provide us your email if you are an international customer and we will see what we can do to ship to you!